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Everest Group Conversational AI Products PEAK Matrix Assessment 2021

by sol-admin
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Conversational AI is a fast-growing industry with a number of startups and established companies offering a wide variety of products and services for an even wider variety of customers. Businesses globally are realizing the importance of conversational AI solutions to serve customers across different channels and meet enterprise expectations, especially during peak demand, and to support internal processes such as HR support, IT helpdesk, sales, F&A, and marketing.

Last month, Everest Group unveiled its research, where they assess 20 conversational AI technology vendors featured on the Conversational AI PEAK Matrix® and categorize them into Leaders, Major Contenders, and Aspirants based on their capabilities and market offerings.

In this report, we can see two companies that are frequently mentioned in our blog posts, Laiye and Druid. As for the second one, DRUID is listed among the companies with the highest Year-over-Year percentage revenue growth in the conversational AI market. The report also rated DRUID as one of the top three performers for the overall value delivered in hyper-automation projects.

To recap, DRUID brings conversational out-of-the-box capabilities to RPA robots from UiPath, a leading enterprise software automation company, adds enhanced cognitive services and simplifies automated tasks. Only DRUID virtual assistants can communicate and trigger actions with both UiPath attended and unattended robots to streamline complex end-to-end hyper-automation projects in a human-like manner.

You can also get all the details about other vendors from the original “Everest Group Conversational AI Products PEAK Matrix Assessment 2021” report which you can buy here.