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Lean Six Sigma (LSS) for RPA

by sol-admin
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There are some risks if RPA technology is implemented without proper planning. Lean Six Sigma (LSS) can help to streamline the process to avoid such pitfalls. LSS is a method to improve the performance of the process by eliminating unnecessary steps or activities in this process. It also reduces the time between tasks which ensures increased cycles of the process occurring within the same interval of time. LSS method aims to provide a better customer experience by improving quality. Let’s briefly analyze how LSS makes RPA more successful:

One of the most common causes of RPA project failure is the automation of flawed processes. Automating a broken process will not give the planned outcome because it is also automating existing process problems. Automating failed processes is a waste of time and resources. It may contain unnecessary steps or activities. It may not work at all. Backtracking and adjustments cause further delays.

Therefore, Process redesigning is a necessary step before starting RPA. First of all, LSS removes waste and reduces variation to make a process lean and agile. These are 5 typical ways where there is inefficiency:

  1. Defects
    Automation with a defective process has no value.
  2. Overproduction
    When processes are done in excess, it is a waste of time and resources.
  3. Waiting
    A process can be stuck due to an incomplete previous process, lack of certain information, or authorization issues. Such waiting causes long wait times and causes further delays.
  4. Non-utilization of talent
    When employees are not allowed to give feedback and recommendations to management about the improvement of processes, delays aren’t stopped.
  5. Extra processing

Extensive knowledge of technology is required to launch an RPA project at a keystroke level. Understanding RPA technology and LSS can help in re-engineering the processes as required.

All the processes have to be standardized, optimized, and well documented. Adequate and proper documentation helps the development team to produce an optimum result.

Find more details about the LSS method on the source page.