Home Multilingual COVID-19 Travel Advisor Bot by VoiceSage

Multilingual COVID-19 Travel Advisor Bot by VoiceSage

by sol-admin
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VoiceSage is an Irish mobile industry company that offers mobile messaging solutions helping companies streamline communications and engage with customers in a cost-effective way. VoiceSage solves problems for Contact Centers, Collection Teams, Operations Departments, and Marketing Teams. A few days ago, the company issued its press release where it unveiled an insightful use case regarding COVID travel restrictions. Here are some details.

Using the power of AI and Machine Learning, VoiceSage has built an interactive communication solution on WhatsApp that offers brands AI-powered automated business messaging that is easy to configure using their low-code user interface.

The solution which is a multilingual bot for the travel industry was born during the internal Hackathon – a program where employees are encouraged to build upon VoiceSage technologies and services. The bot is triggered when a person types in WhatsApp chat: “I want to go somewhere” in the language of their choice and sends that message to the WhatsApp number. All messages are free, and anyone can experience the travel bot.

The idea of the travel advisory bot came from a need for travel to return to normal while gaining awareness of COVID restrictions and changes. As we all know, countries are beginning to open their borders and allow international travel to take the first tentative steps to resume in a post-lockdown scenario. However, travelers still struggle to find specific information about covid restrictions and rules, as we are dealing with a constant change in policies and ways of living. People have questions regarding flights, regulations in their country of origin, and the country of destination.

The travel bot offers information in 71 languages. The chatbot is available now for use and it’s continuing to evolve as part of VoiceSage’s machine learning project. If you might want to experience the demo, please send the message: “I want to go somewhere” to VoiceSage’s WhatsApp number +447451289920.